Our tech department is great at making tickets, and great at solving issues....but we fall short of customer expectations because what is driving workflow right now is "What is on fire!?"  And so the issues all wait until they are 'on fire' before they get attention, its turned into our queue order. 

I would LOVE  report where IF the stage of the ticket is <xxxxx>  (i.e. open, pending...whatever) AND there is no task....show the ticket.   There should never be an open/active ticket with no activity.  

Any way to accomplish this?