Hi Zoho Support,

I am trying to create a webhook to listen tickets update events and I got an error.

POST https://desk.zoho.com/api/v1/webhooks

This is the body:

{

"subscriptions" : {

  "Ticket_Update" : null

},

"isEnabled" : true,

"url" : "https://200.106.245.34/jcn-client/tickets"

}

This is the response:

{

    "errorCode": "UNPROCESSABLE_ENTITY",

    "message": "Validation failed for the condition : The endpoint failed to respond with status code 200 "

}

Can you help us please what could be the error? or the domain needs a valid certificate in order to create?

Thank you,

Best Regards,

JCN