Problem with Remote API

Problem with Remote API

We have Zoho Writer and Sheet integrated into our website.
Zoho Writer returns a full screen of �garbage characters� ((�c`` �d``��2�PK ���k &#x0 etc) when a document is opened. Zoho Sheet is working fine.
Can someone please look into this? Our students are panicking that they have lost their assignment work.

Avi Katz
National Paralegal College