Quarantine notification received but nothing in quarantine
Hi
I manage a few clients and have them set up as "partners" I can access the quarantine easily using the partner console link in the control panel.
While I was still asleep, early this morning, there was an email saying "emails addressed to you were quarantined in the last 12 hours based on Spam Control Settings configured by your administrator(s)."
Using the control panel (partner console > quarantine > refresh) I access the clients quarantined emails section but there were no messages at all. I also went to the "delivered" and "denied" sections which are also strangely empty (usually messages stay there for a while).
I logged out and logged back in but the same thing happened. No messages in any of the clients quarantine sections. (also checked other clients - all completely empty including Denied and Delivered sections.
Its like a ghost town...
Please advise.