Recent deterioration in spam control

Recent deterioration in spam control

I have sent multiple example headers of emails that are not being quarantined despite my blacklist rules.

Support has not responded.

The domain crazedeals.co.za is in the domain black list. The rule for the blacklist is quarantine. But the email still is delivered to the user. Sometimes in the inbox, sometimes in the spam folder. It should be in the domain quarantine.

Here is an example:

  1. Delivered-To: [USERS-EMAIL-REMOVED]
    Received-SPF: pass (zoho.com: domain of bounce.graphicmail.co.za designates 74.91.83.88 as permitted sender) client-ip=74.91.83.88; envelope-from=bounces+e22895a2-d55d-45a6-b3d5-3171da7b1ba2_7013502_[USERS-IDENTITY-REMOVED]@bounce.graphicmail.co.za; helo=mailer88.gate83.rs.smtp.com;
    Authentication-Results: mx.zoho.com;
        spf=pass (zoho.com: domain of bounce.graphicmail.co.za designates 74.91.83.88 as permitted sender) smtp.mailfrom=bounces+e22895a2-d55d-45a6-b3d5-3171da7b1ba2_7013502_[USERS-IDENTITY-REMOVED]@bounce.graphicmail.co.za;
    Return-Path: <bounces+e22895a2-d55d-45a6-b3d5-3171da7b1ba2_7013502_[USERS-IDENTITY-REMOVED]@bounce.graphicmail.co.za>
    Return-Path: <bounces+e22895a2-d55d-45a6-b3d5-3171da7b1ba2_7013502_[USERS-IDENTITY-REMOVED]@bounce.graphicmail.co.za>
    Received: from mailer88.gate83.rs.smtp.com (mailer88.gate83.rs.smtp.com [74.91.83.88]) by mx.zohomail.com
        with SMTPS id 1474009221254322.00047551585556; Fri, 16 Sep 2016 00:00:21 -0700 (PDT)
    Received: from [192.168.85.68] ([192.168.85.68:47955] helo=rs-ord-mtsp-c02-2.smtp.com)
        by rs-ord-mtsp-mta03-2.smtp.com (envelope-from <bounces+e22895a2-d55d-45a6-b3d5-3171da7b1ba2_7013502_[USERS-IDENTITY-REMOVED]@bounce.graphicmail.co.za>)
        (ecelerity 4.1.0.46749 r(Core:4.1.0.4)) with ESMTP
        id F6/46-22147-8789BD75; Fri, 16 Sep 2016 07:00:08 +0000
    Received: from [104.196.16.191] ([104.196.16.191:59642] helo=mailship.sharpspring.com)
        by rs-ord-mtsp-mta01-1.smtp.com (envelope-from <info@crazedeals.co.za>)
        (ecelerity 4.1.0.46749 r(Core:4.1.0.4)) with ESMTPSA (cipher=ECDHE-RSA-AES128-GCM-SHA256)
        id 97/21-02242-9689BD75; Fri, 16 Sep 2016 06:59:53 +0000
    Received: from 192.168.85.68 by Caffeine (192.168.85.68) with SMTP id
    e22895a2-d55d-45a6-b3d5-3171da7b1ba2 for [USERS-EMAIL-REMOVED];
    Fri, 16 Sep 2016 06:59:53 +0000 (UTC)
    X-MSFBL: eyJyIjoiaW5mb0BjYXZlcm4uY28uemEiLCJnIjoiY3JhemVkZWFsc2NvemFfZGVk
        aWNhdGVkX3Bvb2wiLCJiIjoiY3JhemVkZWFsc2NvemFfZGVkaWNhdGVkX3Bvb2xf
        NzRfOTFfODNfODgifQ==
    Message-ID: <F6.46.22147.8789BD75@rs-ord-mtsp-mta03-2.smtp.com>
    Mime-Version: 1.0
    Date: Fri, 16 Sep 2016 06:59:53 +0000
    X-SP-Customer-ID: 308433553
    X-SMTPCOM-Suppress-NDR: yes
    X-SP-JOB: 1046055940
    X-SP-Provider: smtpcom-lm
    From: "Crazedeals" <info@crazedeals.co.za>
    To: <[USERS-EMAIL-REMOVED]>
    Subject: 150W Car Inverter/Perfect Pancake Pan/Smartphone Projector/Mobile
    Phone Telescope/Smart Bluetooth Bracelet/Led String Lights/GloveLite
    Flashlight/Mr. Ti Window Cleaning System and so much more....
    X-SP-Track:
    Content-Type: multipart/alternative;
    boundary=6a2a53cf93ed54c915bf0f89555793cbe014b35f7bcd916cc24d9ed57abb
    X-SMTPCOM-Tracking-Number: e22895a2-d55d-45a6-b3d5-3171da7b1ba2
    X-SMTPCOM-Sender-ID: 7013502
    Feedback-ID: 308433553:7013502:SMTPCOM
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=graphicmail.co.za;
    i=@graphicmail.co.za; q=dns/txt; s=smtpcomcustomers; t=1474009204;
    h=Mime-Version : Date : From : To : Subject : Content-Type : Date :
    From : Subject; bh=7IMj82B4prGNRyEhJSLsXZ0ZvKPxV+g39JWzcTM6gEE=;
    b=O2ZnCij5J2wrCzs44qa3mGDEIvImqkIHWhEpsZA/f+6ryG7BwKMHwmK5kbbHYCjLUPqIvZ
    KWZ+p/a4b0IWY0cxPOpu5YH84G49sTnlb1I/BGLAmv60Vn0EF8z39cHIzBEN48MZAgugzroU
    Qk9MCG5tGXo48U4SXPmipVVAob8u0=
    X-Report-Abuse: SMTP.com is an email service provider. Our abuse team cares about your feedback. Please contact abuse@smtp.com for further investigation.
    X-ZohoMail: RSF_0 Z_40413780 SPT_1 Z_40415396 SPT_1 UDT_3 RF_0 SPK
    X-Zoho-Virus-Status: 2

I am convinced that the spam control features do not work. But the silence from support is deafening.