We have one main email that is sent to Zoho Desk, which then is relayed to agents' emails. IT was not set up by myself, so I do not know how it was done. However, three of those agents are no longer with the company, and even though they were removed as agents, their emails are still in the relay. Customers, and our agents, are receiving this message: 

This is confusing and frustrating for all. ZOHO Chat has been of ZERO help, has anyone else out there run into this, and if so, how did you resolve this?