When hitting reply or reply all in a ticket, the left side info bar automatically changes to Suggested Articles. We need that to stay on Ticket Properties. Having to click back to Ticket Properties every time is frustrating for our Agents. I searched through Settings and haven't found a setting that controls this action.

How can we accomplish the desired behavior? Essentially, it should stay on whatever tab was already open when someone hits Reply/Reply All. Not sure why it changes every time.