Hi if we reply to a customer through Zoho Desk it uses our domain email. The problem is that if the customer replies back to that email, it will also email back our domain email instead of our support email at Zoho Desk. Is there any way for us to email customers from our domain email, but then, when they reply to the email, the reply to address would be our zoho support email address?

I know that this is possible when we send notifications to customers for things like comments. But I need to know whether this is possible for when I just do a reply from Zoho Desk. Let me know if I'm missing something obvious...