Hello support,

I was trying to edit the template for the REPLY ALL from ZohoDesk to the customer subject line.

Here are good examples of similar complaints:  https://help.zoho.com/portal/community/topic/edit-the-reply-template

In this tread it said to email 

So what we are seeing is we can edit the template of just about anything except Subject line replies to Customer.

For example, when the customer sends a ticket they get the automated reply with 
[XM #123] Your ticket has been created -- OR WHATEVER WE WANT IT TO SAY 

HOWEVER --

When we reply to that same ticket that came in as Ticket #123 the customer gets this subject line

Re:[ ## 123 ##]  Subject of ticket

I am requesting to modify on the back end the bracket [ pound # pound # symbols so when I reply that the Subject line it says :  [NERO] RE: Ticket# XXXXX - Subject

CAN YOU MAKE THIS CHANGE FOR ME?

Here is a screenshot of how I would like it to be versus what it looks like now (see 3 email examples in screenshot).