Last week we became aware that our ticket ID counter did pass the 20.000 mark and we wanted to celebrate this event by congratulating the department that did receive the 20.000. ticket. Unfortunately, this ticket was nowhere to be found in the system. We do suspect that it was either wasted through a ticket merger event or it was received as spam and then did get deleted.

I do recommend you to introduce us to a way to reserve certain ticket IDs for such occasions.