I am often up late working customer tickets, but I don't want the customer to know that I am working at 1am, or I have a customer that has a follow up question to every reply, and I need to space the responses out a bit so I can get some other work done.

I would like to have the option to schedule a ticket reply to go out the next morning or schedule it to go out in a few hours, but still within the SLA. This could be a similar functionality like is offered with Zoho Mail.

This will help us look like a more professional organization.

Please consider adding this feature in a future release of Zoho Desk. 

Thanks!