When searching in Desk using the search bar or "/" key, it searches the current module you're looking in.

However, in order to find what I'm looking for, me and my team have found that you need to select the "all modules" in order to see tickets in the past, and other results.

i.e, there's a lot of tickets that don't fall underneath "tickets", but are only found in all modules. These are recent tickets, too... talking within the last month or so.

What's the news with this? Are they moving out of the ticket module after some time? Or is there a way we can force our searching to only use the all modules? Or can this be fixed so ALL tickets come up?