Hello,

We are implementing Zoho DESK four our platform which has 2 different kind of users (sellers and buyers). 

We are wondering what is the best way to organize our KB so that each type of user finds what he needs, knowing that buyers should not access sellers content, and sellers should not access buyers content. 

The support team is the same for buyers and sellers. Only the KB is specific. 

For now we have set a category for each of them, but I am not sure that this approach is the best:

- when a user opens the web portal, which is on "public access", he has to choose category, which is OK But what happens if the user does a search: is there a way to restrict his search within the current category ?

- same question for the ASAP assistant. 

I have seen that there is a "multi-Service" feature, but I am not sure if it would help for this matter. 

Regards, 

Ronan