Hello!

I want to track whether or not a ticket template was used in the creation of a ticket via the Help Center. I added a Checkbox field called "Template Used" to my ticket layout and set the visibility to "Hide from Help Center". In my ticket template, I mark that field as checked. But it's not working. It works if I make the field "Editable for End Users", so I'm assuming that setting field values via a ticket template uses the permissions of the end user when they select the ticket template?

Thanks.