My name is Dolores Houghton.  I signed up for sign package by mistake.  I can’t use the program and I want my money back.  I have been sent various instructions on how to delete and ask for a refund.  Nothing works.  I am not able to get into settings for that particular program.  I have purchased lots of software in my professional career and I have never been treated so badly by a company.  My bank is now looking into the transaction.  I want to tell everyone to beware of working with this company.  I phoned in many times but the last time was Friday.  I was told the signs personnel were not available at that time but they would call me in an hour.  Of course the call never came.  I want to receive an email that my refund has been processed otherwise I will have to escalate my complaint.