Dear Zoho team, 

When we try manual add customers from Facebook into CRM . There are very limited fields such as : Company , Name , Account, Email , Phone. Could we have more fields (such as note,.. )  from CRM . And the best is for us to map and show by ourself like facebook ads generation lead form. 

And after added into CRM , we would like to show whose those leads / contact belong to , it should show some information on sidebar on Chat / post box ,... or at least can click to customer name and open it in Connection tab to check customer detials . Now we can not . 

Hope we can have more function for sales rather than just communication and marketing