Out of the last 10 emails we have had through to our support mailbox in the last 2 hours, only 5 have been converted to tickets. All the senders were internal, and we've even had one user send 2 emails within 10 minutes and one went through and another didnt. One of the tickets that did get created came through an hour late, all the rest were created within a minute of the emial being received.

This only seems to have started this morning. Is there something happening your end at the moment that could be causing this?

Thanks,

Rob

Update: The 5 tickets from this morning have all since been created, but with a delay of between 1 and a half - 2 and a half hours.