Some recipients aren't receiving emails from our company

Some recipients aren't receiving emails from our company

As the title suggests, some recipients aren't receiving emails from our company. This has been going on for just over a week - apart from today's server issues; emails are sending okay and have the 'delivered' button but upon checking with the recipient, the email isn't landing in their inbox - this is several different email addresses form different organisations.

One organisation reported the emails had been received but were stuck in quarantine. This has never happened before. I've updated a TXT record with SPF record and all is pointing the right way but i'm wondering if this is a spam issue? or encryption issue? could it be to do with a link in a new email signature that i've seen reported as an issue before?

I'm unable to take this any further - some recipients are receiving the emails and some aren't. Some emails are being received and some aren't yet nothing is stuck in our quarantine. 

Does anyone have any ideas? To recap - This might be a spam filtering issue but I don't know what is making our emails dodgy. Might be to do with a link in the email signature? Would appreciate a reply from ZOHO. 

    • Sticky Posts

    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically

    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your

    • 📣 📣 ZUG Meetups India - Explore Hybrid Workspaces using Zoho Workplace - Meet and Learn! 🧑🏽‍💻🧑🏽‍💻

      We are excited to announce the User Community initiative to meet you all in person and help you explore the need of the hour - Hybrid Workspaces using Zoho Workplace. We aim to help you to setup your Digital Workplace effectively so that your employees

    • Announcing Zoho Mail - Inactive user Policy

      Dear Zoho Mail users, Thanks to all of you for your continuous support.  We have recently started implementing the Inactive User Policy, for Zoho Mail.  A user is considered as inactive, if the user has not logged in to the Zoho mail account for a period of more than 120 days. The login through POP, IMAP and Active Sync are all taken into account for tracking the period of inactivity.  Whoever received the communication need not panic, as we have just communicated our policy to all the users.  To