We have two problems related to SPAM and Workflows. I have used a Workflow to prevent New Tickets from being opened by the Email "channel". The workflow sends an Email alert back to the originator with instructions to use our Portal. Since there is no way to prevent the email from opening a ticket, the workflow also closes that ticket. Two other Workflows are triggered by all tickets opened or closed that were originated by any "channel" other than Email to handle normal Open/Close notifications.

While was painful, it seemed to be working.

Now however I find that if an incoming New Ticket email gets marked as SPAM, the Workflow is bypassed when it is manually changed to NOT SPAM.

First, the change from SPAM to NOT SPAM should not affect the workflow. Second since all our email first passes through our Email Server on its way to Desk, there is no need for Zoho be checking for SPAM. Please remove the spam filter from our account.

If you care to see the email headers let me know but explain how I do that without having it visible to others in the community.