Suspending end users (Like Zendesk)
Hey Desk Team,
Providing some feedback for you to Improve Desk's "Deactivate User" feature for end users
As a Zendesk customer from many moons ago, I loved a feature that they have which is similar to what you have as "Deactivating a user", Zendesk has "Suspend User". With their feature, Once you suspend a end user, Their login access is disabled (what is available now in desk), plus support requests cannot be created and are marked as suspended or spam tickets. They also cannot attempt to create new profile with the suspended email address.
I would love to see Desk revise the "deactivate user" feature for end user to add these options in the future so it will work better for my businesses and of course others.
Hope other users can find this useful as well