Sync Zoho Desk Teams with Zoho One Departments and/or Groups

Sync Zoho Desk Teams with Zoho One Departments and/or Groups

Dear Zoho Team,

Greetings!

We would like to request an enhancement to improve the integration between Zoho Desk and Zoho One. Currently, when creating or updating an employee in Zoho One, we can add them to the Zoho Desk application and configure their roles, permissions, chat access, and department under the application settings. However, there is no option to set their team assignment in Zoho Desk.

Feature Request:

  1. Team Assignment in Zoho Desk: Add an option to set the relevant Zoho Desk team while configuring an employee in Zoho One.

  2. Synchronization: Ensure that any changes to the department and/or group of an employee in Zoho One automatically update their team assignment in Zoho Desk.

  3. Departments and Groups Distinction: Please note the functional difference between departments and groups in Zoho One. Both should be factored into this sync to ensure accurate team assignments.

Use Case:

  1. Seamless Onboarding: When onboarding new employees, assigning them to the correct team in Zoho Desk automatically would save time and eliminate manual errors.

  2. Consistency Across Platforms: Keeping teams in Zoho Desk synced with departments/groups in Zoho One ensures uniformity and accurate representation of organizational structures.

  3. Dynamic Updates: As employees change roles, departments, or groups, their team assignments in Zoho Desk should update automatically to reflect these changes.
We believe this feature will greatly enhance the efficiency of managing employees and their responsibilities across Zoho Desk and Zoho One.

Thank you for considering this request. We look forward to your feedback.

Best regards,
Ram