The data you have entered already exists

The data you have entered already exists

To tell you the truth, we are a bit disapointed with zoho service. It is not easy at all to have feedback, get support even paying a standard service.

We have a new employee at our company since 1 week and we are not able to asign him his email account!!.

Trying to add francisco.alventosa@photoniktech.com I receive a message saying "The data you have entered already exists". I cannot see it in my control panel. I havent added this user before.

Please, give an answeer as soon as possible.