Our agents sometimes do create clone tickets from already cloned ones. On such occasions the re-cloned ticket doesn't show any linked tickets on the "Parent-Child Ticketing" sidebar but the "Associated Type" field still includes the original tickets linkage information of "Child".

The linking process can't be completed when trying to link the re-cloned ticket to the original parent ticket. The linking process only functions when the "Associated Type" field is first cleared manually.