We have utilized all of the subfolder tiers on our KB article folder structure and placed our articles into the 3. tier (sub-sub-folder). When the user navigates into the main Knowledgebase page of a specific department then the system doesn't display the second tier (sub-folder) and the third tier (sub-sub-folder) of the folders on the page. You can only see the top folder (1. tier / main folder) on this page.

My question is if this is a bug or if it has been designed this way. We need to display all of the folder tiers to our userbase so that they can navigate their way in the KB articles.

The breadcrumbs and the folder tree which are being displayed on the actual article page are not a clear visualization method for the KB users and they can't substitute for the main article navigation page.