The server returned the error: The connection to the server “imap.zoho.com” on port 993 timed out.

The server returned the error: The connection to the server “imap.zoho.com” on port 993 timed out.

I have been receiving this message for 5 days now. I have tried to contact Zoho several times, to no avail. I received one response the first day saying that it had been fixed - which it was not. 

Please help!?!?!?!?