You did recently enable the beta version of the newly designed "On Hold" status for our account. We also do utilize the Blueprints. The blueprint reports include a dashboard called "Blueprint Dashboard" which has a subreport called "Transition Occurence". This report is being populated with the unnecessary triggerings of our tickets in "On Hold" status because the customers do respond to their tickets when they are in this status and the tickets automatically fall back to "Open" status. Then we need to change the status back to its original condition or to the next one depending on the reply from the customer and it both messes this report and also our ticket time count. The time count is affected because the ticket switches from "On Hold" to "Open".

We should have the ability to decide if we would like the state with the "On Hold" status to fall back to the default status or not.