Today, we did merge 2 tickets into one but we can't see the merged ticket conversation in the conversation tab. The merge action and the ticket conversation which is being merged is clearly indicated in the ticket history. We did this merge action on 4 different tickets and both of the merged tickets have the same problem.

We need to forward the merged tickets to another department and inform the customer about the action but we don't want to mess with the ticket data so we decided to first request help from you and then further process the tickets. Could you please check this problem immediately.

I have also sent this email to support[at]zohodesk[dot]com including the ticket urls and my convenient time slots for a remote session.