Hi there,

We have noticed that when we receive the "FirstName LastName has submitted a new ticket" email, the times intermittently don't match. For example, the timestamp on the email header is different than the time shown in the email body section "A new ticket has been submitted by <user> at MM/DD/YYYY HH:MM AM.". See below:

In the example above, the time is different by 3 hours, but some users have a time difference of 1 hour. 

The computers they are submitting the tickets from are in US eastern time zone and have the correct system time.

Any thoughts on what would be causing this?

Cheers,

Ben