Hi, I seem to have found an issue/oversight with field permissions for tickets. It seems you cannot have different permissions for the same fields across different layouts/departments. My specific use-case is we have a department for our internal staff who submit support requests - we require them to be able to see and select a priority from the priority field.

We then also have a Customer department for our external customers. For this we require them to not be able to see or select priorities.

These both are using different layouts and are part part of different departments however, the permissions for the priority field seem to carry across esentially removing the reason for seperating departments. You can customise other details with the priority field which dont carry across so i dont see why permissions would need to be kept?

Cheers