Hello there,

in Zoho Desk directly, you can use the "Layout" column under Analytics:

If you have activated data synchronisation to Zoho Analytics, you will lose this information. There is no column for the layout ID in the ticket table in the standalone Zoho Analytics app. This is of course very bad, as we cannot carry out certain analyses this way!

Does this column really not exist or have I just overlooked it?

If the column should not exist, can it be added? I don't want to use a workaround, because I could of course create a workflow in Desk that writes the name of the ticket layout in a custom field, but I don't want to do that. -> Too unreliable and it costs a custom field, which could be put to better use...

Thanks and regards,

Sven