Ticket Reply with Hyperlinks to a network file location.

Ticket Reply with Hyperlinks to a network file location.

Hello All,
I am looking for a way to send a ticket reply that would include a hyperlink to a file location on our local network. Because the file location may be different for each ticket I would like to base it on one of my custom ticket fields. My thought was to create a reply template using something like:

<a href="file:///\\Full Server Name\ ${Cases.URLFieldTest}> Click here for your report</a>

So far the only way I have been able to get this to work is to inset the link then edit the html. This is not really an option as we may get 50+ tickets a day. I feel like this should be something fairly easy to do.

Any kind of help would be greatly appreciated
Matt