Hi Zoho Desk Team,

Is there a way to revoke SLA from a ticket? Say for example, ticket 1 priority is High and SLA is 3 hours resolution time. But anytime I want to remove the SLA. Basically i want an option to remove the SLA anytime i want.

Like when i edit the priority field to "-None-" i want it to change the SLA to no due date.

Hoping for your response.

Thank you!