Ticket Subject Line - Too long to view completely in open ticket

We are currently using Zoho Desk to capture support emails, and turn them into tickets. We are using it as an internal metric and support knowledge base, but wanted to allow the customer the flexibility to continue to use standard email when contacting us with an issue.

Sometimes, the customer will put quite a bit of information in a subject line, and then the body of their email will simple state "See Above" or "Thanks"

This becomes an issue when the subject line exceeds what ZohoDesk will show in the UI.

1. I know you can hover over the ticket and see the full subject line, but if you are trying to deal with record numbers or names and such, a hover view does little good, as it disappears the moment you move the mouse.

2. I know you can click the subject once in the ticket to expand it to two lines in the UI. Unfortunately, we have some that go beyond this.

Any suggestions or settings anyone know of that may help here?