Hello

We're a small start-up company based in Sweden and we're evaluating Zoho Desk as our ticketing system. I already sent you guys an e-mail, but in the meantime, maybe you can give me a reply on two further questions I have. Thank you :)

Also, please let me know what pricing plan would be needed:

- Is it possible to create reports based on products? I.e. "How many tickets were created for product X"?

- Is it possible to create reports based on category/sub-category?`

- Can customers be automatically associated with an Account based on e-mail? I.e. if a customer e-mails our service desk with an e-mail that is joe.johnsson@Singalongunlimited.com, then the customers created should automatically be associated with the account named "Singalongunlimited".