Tip of the week #44 - Use empty inboxes as folders to sort and manage relevant threads.

Tip of the week #44 - Use empty inboxes as folders to sort and manage relevant threads.


What if you could organize your conversations better without losing track? Create an empty inbox and use it as a folder to sort and manage relevant threads from other inboxes.
An empty inbox has no channels linked to it—just a clean, dedicated space to help you stay organized and focus on what matters most. You can manually move threads into it or set up automation rules to handle them for you. Think of it as a custom folder that declutters your primary inbox while keeping everything you need in one place.

To create an empty inbox
  1. In your Zoho TeamInbox account, click the Plus icon from the top right corner.
  2. Select Inbox > Shared Inbox.
  3. Enter a name for your inbox and select the team under which you want to create this inbox.
  4. Turn off the option of  "Add a channel to this inbox" and click Create Inbox.

Let us know how our empty inboxes work for your team! We’d love to hear other topics you’d like us to cover. Drop your suggestions in the comments below!
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