Track and monitor sales activities with the all new Tasks, Calls, and Meetings modules

Track and monitor sales activities with the all new Tasks, Calls, and Meetings modules

This change will be available soon to all organizations.

Hello everyone!
Sales activities provide more context for where each deal is headed, helping sales reps to focus on accelerating the customer journey and close the deal. That is why it is critical to capture all activities and monitor their outcomes as it allows you to look for ways to streamline the subsequent activities.

The Activities module in Zoho CRM helps you capture information about sales activities like Tasks, Calls, and Meetings in one place. As your sales needs grow you will need in-depth customization, workflow automation, data administration, integrations and detailed reports for tasks, calls and meetings. 

As new features are added, the existing Activities module will become complex and unusable. While it's easier for us to keep adding these new options to Activities modules it will deprive the user experience. Hence, to meet these requirements and offer a granular look at data in mind, we are introducing new tabs for managing Tasks, Calls and Meetings separately deprecating the Activities module eventually. 

Although, this change poses a learning curve for existing users, they can experience the following benefits:

Hide modules that you do not need based on the user profile 
A user can be given access to individual modules (Tasks, Calls or Meetings) based on the activities they perform. For example, you can hide the tasks module for the sales reps in your organization. They can be given access to only the Calls and Meetings modules. This lets you hide modules that are not relevant to the user profile.

Mass Update or Delete Records
As Tasks, Calls, and Meetings will be listed separately, you will be able to enable/disable the mass update or mass delete feature for specific modules. 


Unlike the previous setup where when a module access was disabled for a specific profile, the users could not mass update/delete records in the other modules also as Tasks, Calls, Meetings modules were combined under Activities. For instance, if Calls module was disabled for a profile then the user cannot perform mass update/delete actions in Tasks and Meetings modules despite having profile permission to access these modules.


Create reports associated with specific sales activity
Tasks, Calls, and Meetings will be listed separately in the related modules list of the primary module you selected while creating Reports. 


Previously, only the Activities module was listed here and users had to create a filter to customize the report based on the activity type. For example, you can now create a report for the Deals module showing the tasks associated with each deal directly.


Create dashboards
Create dashboards for Tasks, Calls and Meetings modules separately.


Previously, only the Activities module was listed here and users had to create a filter to customize the component based on the activity type.


Add sales activity based components to your homepage
In the homepage, users can add custom components for the Calls, Meetings, and Tasks modules individually.


Add activity-based components to Canvas view
Individual related list components like Open or Closed Calls, Open or Closed Meetings, Open or Closed Tasks are available in Canvas view in addition to the Open or Closed Activities related list. This helps you customize your record details page and displays only the related lists of activities that you track.

Previously, only Open/Closed Activities related list components were available.


Open/Closed Activities related list gets a revamp
i. Activities are now classified according to the activity type.


Previously, they were shown together as a single list.


ii. The related list can be customized to show fields that are specific to Tasks, Calls and Meetings modules.


Previously, module-based customization was not available. For instance, the field 'Call Purpose' is related to the Calls module but it was displayed for all activity types. With this update, users can customize the related list to display Call Purpose field only for Calls.

iii. Users no longer have to scroll horizontally to view all the fields in the related list. 


Now, the data is listed under each activity type.


So, what will happen to the existing Activities module?

For organizations that have signed up before Sep 10th, 2021
We will retain the Activities module and also show Tasks, Calls, and Meetings modules so that customers have sufficient time to adapt to the changes and also get used to using these modules individually. Eventually, the Activities module will be discontinued (we will announce the date later). Your data will not be lost and it will be available under Tasks, Calls, and Meetings modules. You will be informed well before time when the Activities module is taken down.

For organizations that have signed up after September 10th, 2021
Only Tasks, Calls, and Meetings modules will be available. Activities module will not be displayed.

However, for all organizations there are a few places where the Tasks, Calls, and Meetings will be grouped together to give better context to the user: 
i. Record details page (Open Activities and Closed Activities)


ii. Info section in the tasks, calls, meetings details page


And, that is not all – we have plans to introduce more exciting features, like task support in calendar, workflow for calls, customizing calls module, minutes of meeting and timezone support in meetings and many more features.

Stay tuned and watch this space for more updates.

Happy New Year!
Aayisha Siddiqua H
Zoho CRM – User Education


    • Recent Topics

    • Digital publisher

      Kinetic Digital Publisher provides comprehensive digital publishing services, including eBook creation, formatting, cover design, and marketing. We help authors publish and promote their work across online platforms with ease.

    • Time Zone Correction with Daylight Savings Time

      Hey, I'm writing a series of reports where the source data is synced from an external source which stores the date/time information in GMT, but I want the reports to be in local time. Now, I understand there is the CONVERT_TZ function which allows me

    • Load form in iframe without header

      I am trying to load a form into an iframe without the header, but I am not having any luck. I am using openUrl() to load the iframe with the form URL and zc_Header set to false, e.g. #Form:Add_Case?zc_Header=false but it is still loading the header. Any

    • Filter embedded report

      How to filter embedded report in a page, below code is not working. dateField => startDate & dateField=< endDate The report should print on page containing records from startDate to endDate. params='zc_Header=true&amp;Service_Date__gte=<%=startDate%>&amp;Service_Date__lte=<%=endDate%>'

    • Creator Simplified #5: Set file upload restrictions in Zoho Creator

      Hey Creators, Welcome to the next post in the Creator Simplified series. Today, we’ll explore how to implement file upload restrictions to limit user submissions to specific file types. By implementing an allowed list for file uploads, you can optimize

    • Field Type: Address, Change District/State to Dropdown with picklist??

      Using the Address Field type, is there a way to make the District/State field be a dropdown with a picklist so the users can select rather than type the state name every time? I know this can be done if I use a drowdown field for the State (or entire address information), but that isn't as tidy as using the address field type. I apologize if this is a duplicate. I posted this question the other day, or so I though. Can't find that post.

    • cutomized fields are not showing up in zoho creator from zoho crm

      We have customized fields in zoho crm under accounts module like "Last production upgrade" --> This field is a date. When created a solution in zoho creator i couldn't find any of the customized fields. Would you please help me on this matter? Thanks

    • How to Add Bulk Data in Zoho Creator Forms Using Deluge Without Exceeding Execution Time Limit

      I have a database form with a column named 'Product Name' containing 8000 values in a Zoho Creator form. In another form named 'Returns Data,' I have a column with the same name, 'Product Name.' How do I add these 8000 values to the 'Returns Data' form

    • Open New Free Zoho Account

      Hi Team, Do you guys offer a free email hosting? I do have a domain already. If yes, what is the process to open the new account? Thanks,

    • 554 5.7.1 : Recipient address rejected: user info@intimspace.de does not exist

      554 5.7.1 : Адрес получателя отклонен: пользователь info@intimspace.de не существует I can't send an email to Google at info@intimspace.de. An error comes. I entered everything correctly in DNS https://zohomail.tools/#domainDetails/intimspace.de/ALL

    • Emails going back unread

      Hi all, When in Zoho mail - when I recieve a new mail it puts back all emails read that day back to unread - I then have to go back through and open all emails I have already read! Gets very annoying... Any idea on the bug fix?

    • Been getting this error, every now and then "Get count limit exceeded, please try again after 3 mins"

      it is really annoying.

    • Constraints on Tasks

      We have a use case where we have certain fixed date tasks and need to schedule predecessor tasks around these. Predecessor tasks need to be completed with a lag before the fixed date. We should be able to schedule the start and end date for predecessor

    • Moving Project Dependencies Not Moving Precedessors

      Most of the time we want to base our start dates around an event that is in the middle of the project template. If I set a bar up at the date we want it, it doesn't move the predecessors up. Is there a way to change this? eg. there is no point starting

    • Can you set task due dates to be "x" days before the milestone?

      We have a milestone set as the date of our first event. All of the tasks need to happen in increments prior to the milestone event. Is there a way to configure this without having to set up each task due date? Thanks!

    • Default ticket template in helpcenter

      Hello, I have a web form and a ticket template created. How can I make that my default ticket template? If an user clicks New ticket or create a ticket, I want that template to be the default one. Thank you for the time and info.

    • Expanded data-capturing capabilities with enhanced tabular sections

      We are thrilled to announce an update to Zoho Recruit that brings even more flexibility and customization to your recruiting process. With the addition of 10 new field types to the tabular sections, you now have the power to enhance your tabular sections

    • Integration of Business Hours in Email Templates

      Dear Zoho Desk Team, We would like to propose a feature enhancement to Zoho Desk that would greatly improve the utility of the Business Hours settings and streamline communication with our clients. Feature Request: Integration of Business Hours in Email

    • Add Owner to deluge-created module record note

      Is it possible to include the "owner" aka "creator", of a Note when creating it via delulge? This sets "superadmin" as the Note creator. I need to override it. notemap = Map(); notemap.put("Parent_Id",program_contact_id); notemap.put("Note_Content",program_contact_data.get('Note'));

    • Blueprint - Field Validation Criteria (During)

      When setting validation criteria elsewhere in Zoho, or even workflow criteria etc., there are Is Empty and Isn't Empty options.  Within the Field Validation Criteria within Blueprint, those options aren't available.  Is there a particular reason for this? 

    • Delete Field that is used in a Zoho Flow connection

      I'm trying to delete a Field used in a Webhook created by Zoho Flow with CRM Connection and i get the following alert: When going to the alert i get to the following issue, can't edit it since its been deployed by a pluggin But yes i have here the prompted

    • Use image on img HTML tag

      Hi how could I do to use my image saved in Workdrive to use it in an HTML img tag ? I need to display it on my website without having to use iframes. Regards,

    • ZOHO Compain emails going to spam after authentication is successful

      Hello, I am frustrated right now. I have recently setup the zoho email compaign, The auto responder email went to receipient spam folder. then, I researched a lot and completed authentication (SPF, DKIM) in email deliverability, email relay in zoho crm.

    • Security Policies

      To protect against cyber threats and attacks, organizations need to set up security policies for their employees' accounts. Security policies are rules and regulations for every individual or group using the organization's assets and resources. Enabling

    • Zoho CRM functions editor is not in the programming language deluge

      I am trying to write a function for a button. I helped someone before in deluge and I'm using this new editor I'm not familiar with - I guess it is new. Why is the default code statically typed? The editor will not let me create a variable without a type.

    • "Age in Days" calculation in Advanced Analytics

      Hi Can someone advise how this is calculated? I am getting values on this report which I cannot understand. Thank you

    • Automatically set quotes to "lost" if deal is set to lost

      Hi, Is there a way to automate that if a deal (opportunity) is lost the related quotes are also set to lost? Thanks!

    • Subdomain

      How can i make subdomain in my zoho website

    • A/R Aging Details shows wrong aging days

      In the A/R Summary Report all of the invoices are in the right aging buckets. When I run the A/R Aging Details report I get aged dates of +300 days when they should be in the 0-90 day range.

    • Global Choice List share ownership

      I have created several forms that use one or more Global Choice Lists. These lists have been published to Org. I would like to allow one or more admins to edit the choices in these lists. Any help appreciated. Geoff

    • Domain Transfer

      I have a Godaddy domain, how i can transfer it to Zoha? and how i can move my website to Zoho server? With my best wishes.

    • Project Templates & Reminders

      I am getting projects all set up to work for our company and am running into a problem that I'm hoping is easily fixable. I have created a project template and within that project, there are reminders set on certain tasks. When I create a project from

    • Kaizen #126 - Circuits in Zoho CRM - Part 1

      Hello everyone! Welcome back to another week of Kaizen! Today, we will discuss an exciting topic—Circuits in Zoho CRM. For starters, we will discuss what Circuits are, how beneficial they are for businesses, different views of a Circuit, and the different

    • Create customized SLAs for your customer base with support plans

      Managing customer expectations, prioritizing critical issues, and resolving customer inquiries on time is quite a juggle. Without a clear timelines or defined priorities, a support team may struggle with delays in response, SLA violations, and pending

    • Zoho Flow or Schedules

      I have a process where we text our leads 7 times over a 14 day with different content for each text. I created one flow in Zoho Flow to do this, but wondering if there is a more efficient way to accomplish this via Schedules. It goes on for 6 more times

    • Free webinar: Zoho Sign 2024 wrap-up - Everything that is new and has changed

      Hello, Are you looking up to catch up on all the updates made to Zoho Sign in 2024? Or are you still figuring out how you can use Zoho Sign better to get business paperwork done more efficiently? If so, we invite you to join us this Thursday, December

    • How to Customize Task Creation to Send a Custom Alert Using JavaScript in Zoho CRM?

      Hello Zoho CRM Community, I’m looking to customize Zoho CRM to send a custom alert whenever a task is created. I understand that Zoho CRM supports client scripts using JavaScript, and I would like to leverage this feature to implement the alert functionality.

    • Workflow - Execute Based on Date

      Hello, I have trouble understanding the documentation for Execute Based on Date or Date Time Field's Value. I want to send an email every time I have a Case opened for more than three days with its status unchanged. I set : This rule will be executed 3 days after [date].  Condition : Status is [New]. Instant Action : Send an email notification. However, I'm not sure I follow this part of the documentation: "For all the records matching the rule criteria, rule will be triggered either monthly or yearly

    • Can we set a BCC address as default to show while sending emails?

      Two things inside ZohoCRM are annoying me because it's a repeated work. First one is that I always need to click manually to add the BCC field while sending an email to a lead. Can we set a default address so when I click to send a new email the BCC address

    • Make collecting payments from your customers in Bigin easier with payment links

      Greetings, Efficient payment collection is crucial for business success. Bigin already helps your businesses manage and sell products effectively, but we can further enhance this by making payment collection easier. This integrated payment feature lets

    • Next Page