Transitioning to API Credits in Zoho Desk

At Zoho Desk, we’re always looking for ways to help keep your business operations running smoothly. This includes empowering teams that rely on APIs for essential integrations, functions and extensions. We’ve reimagined how API usage is measured to give teams more control, and now we're introducing API credits to deliver an efficient, flexible, and reliable way to manage and scale your team's usage.

The old API limit model didn’t reflect actual resource usage because every call was counted the same, whether it was a simple fetch or a complex operation. The new API credit system changes this by scaling your allotment of credits based on both edition and team size. Credits are then consumed based on call complexity to ensure effective usage, optimal resource allocation, and steady performance across business operations.

This change will offer many advantages for teams that rely on Zoho Desk APIs. Here are some additional details.

Why this change benefits you  

• The system offers greater flexibility for both lightweight and resource-intensive workloads.
• Developers can manage high-cost and low-cost APIs in balance, without rigid limitations.
• The model makes it easier to scale and adopt new APIs as they become available.

In practice, this gives you more control over your API usage, while also ensuring that the platform remains reliable and fast for all users.

How your API Credits are structured  

Every organization will have three ways to receive API credits:

• Base credits: Automatically included with your Zoho Desk edition
• Variable credits: Scaled according to the number of agents in your account
• Additional credits: Available for purchase when you need extra capacity

For example, a Professional edition account starts with 75,000 base credits, plus 500 variable credits per agent. Enterprise, Zoho One, and CRM Plus accounts begin with 100,000 base credits, plus 1,000 per agent.

This structure ensures your daily capacity always reflects the size and activity level of your organization.

Understanding your API Credit allotment

Your Zoho Desk edition comes with a fixed number of base API credits, plus additional credits based on the number of agent in your account, excluding light agents. This calculation ensures your capacity is always aligned with your business size and activities. 

Edition	Base Credits	Variable Credits per Agent
Free	5,000	0
Express	25,000	100
Standard	50,000	250
Professional	75,000	500
Enterprise	100,000	1,000
Zoho Bundle (Zoho One, CRM Plus and Service Plus)	100,000	1,000

The system offers you flexible options to purchase extra credits as your usage grows.

Viewing credit usage details

We're also making it easier to keep an eye on your API credit usage. On the API details page, you'll find a detailed breakdown of your daily API credit usage, including base, variable, and any additional credits, along with the percentage used for the day. You’ll also see your API plan details, Org. ID, total credits allotted for the day, and your concurrency limit.

API Credits: What to expect next

We are committed to avoiding any impact on your ongoing business operations by ensuring that the existing process using API limits will be grandfathered (retained and continued without change). Our team has carefully analyzed usage patterns to make the transition as seamless as possible. We understand that changes like these may raise questions, so if you have a specific use case where you feel this transition might affect your setup, we are eager to listen, guide you, and provide the right solutions.

Rollout timeline  

The API credit system will be introduced gradually, data center by data center, starting on or after October 06, 2025. Once in place, it will give you more flexibility, better performance, and a usage model that scales with your day to day business functioning.

This change is designed to give you the confidence that your integrations and other business processes will continue to perform reliably, now and in the future.

Update: API Credits are now live (October 08, 2025)

The API Credit system is now live across all data centers. As part of this rollout, Zoho Desk has officially switched from the older API limit model to the new API credit model.

For existing paid users, credits will be grandfathered. This means the system will operate under API credits, but the number of credits allotted will match whichever model—API limits or API credits—provides higher API capacity. This ensures that all current users continue to enjoy the maximum available capacity with no disruption to ongoing operations.

From October 30, 2025 onward, all new sign-ups will be onboarded directly under the API credit model, and existing accounts will fully transition by the same date.

We understand how important smooth, uninterrupted operations are. As part of this transition, our team is carefully monitoring API usage patterns and making adjustments to credit allocations where needed to keep everything running seamlessly. If you'd like to learn more or have any questions, we're always here to help.

• Topic Participants

• Amrita U

  

• David Afolabi

  

• Shivani | Zoho Desk

  

• Jaxson Kosolofski

• Mikhail Koval

• Sticky Posts

• Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

  Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

• WhatsApp pricing changes: Pay per message starting July 1, 2025

  Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business Platform

• Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

  Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

• Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

  Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

• Zoho Desk Cheat Sheet For The Year-End

  Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

• Recent Topics

• Zoho CRM for Everyone's NextGen UI Gets an Upgrade

  Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything

• Contact custom field in layout

  Good day, all, I have an "Extension" custom field in contacts, and would like to display the contact extension in the ticket layout, but I don't seem to be able to. What am I missing? Thanks Rudy

• From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View

  Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with

• Can I execute two 'functions' when completing a mail merge from CRM?

  Hi, I have set up a mail merge from CRM Deals to a template. I want a copy of this to be saved in Workdrive, and then a copy also saved back into the deal record from which the merge occurred. I can do both independent of each other, and managed to get

• Every rating counts: Shaping customer experience

  We are back to that beautiful time of the year. It is the season to reflect, be thankful, and appreciate everything that has happened throughout the year. Thanksgiving is a time we connect with our family, friends, and relatives to strengthen relationships,

• Paging through API results. a major gap in your documentation.

  There is no way for me. to get all of my data through a single API call. Typically REST APis have mechanisms for paging through API results. But the documentation for the API I am using: https://desk.zoho.com/DeskAPIDocument#Introduction Has no mention

• How to remove duplicate contacts

• New to automation - please help

  Hi there! We are new to automations in Zoho. We built out one automation campaign and it seems to be firing off for some people but others not. Please advise what's the best practice or if anything we should tweak. Thank you so much!

• Custom Field for Subscription

  Hi, I can't find a way to add a custom field (to contain a license key generated from our software) against a subscription? Is the only place to add this information in the Invoice module (as custom field for invoice)? When a customer views his subscription via the customer portal, there appears no way to display a license key for them? The invoice is not the natural place to store a license key for a particular subscription, so where else can this be stored and displayed?

• Custom View and Custom Fields on Zoho Books

  Hi, I have some custom fields on Estimates and Invoices. I also use Custom Views so I can have a lot of information at a glance. I want to include my custom fields as columns in my custom views of estimates / invoice, but it looks like is not possible.

• Zoho Expense - Report Templates

  Hi Expense Team, I do a recurring trip once every week which has the same cost: Per diem Milage Toll Payment It would be great if there was a feature which allowed me to clone a previously submitted report or create a template reports. This would save

• Cannot Access Subform Display Order in Deluge

  As highlighted in this community post, we still have to deal with the significant limitation of not being able to access the user-sorted order of subform rows through Deluge. This creates a major disconnect between the UI capabilities and backend automation,

• Zoho Mail iOS app update - RTL languages support and access emails using permalink and universal link, image upload resolution

  Hello everyone! In the most recent version of the Zoho Mail iOS app update, we have brought in support for RTL languages(Arabic and Urudu), providing a seamless reading experience with proper text alignment and layout throughout the app. We have also

• Dropdown data depends on filters in another field.

  In my quote form I have a lookup field called Reseller that pulls from Accounts. I would like it to pull from Accounts, but only those accounts with an account field 'Type' where that is 'Reseller'. Does anyone know a way to do this? Similarly, I'd like

• Is it possible to adjust the web browser tab title (when a ZoHo Desk ticket is opened)

  Hi All, When I open a ZoHo Desk ticket in a web browser, the tab title (text that appears at the top of the browser tab) uses the logic: *company icon picture* (xxxx) #ticket number - company name See below (highlighted in red) for reference. Company

• Add Attachment Support to Zoho Flow Mailhook / Email Trigger Module

  Dear Zoho Support Team, We hope you are well. We would like to kindly request a feature enhancement for the Mailhook module in Zoho Flow. Currently, the email trigger in Zoho Flow provides access to the message body, subject, from address, and to address,

• Collections Management: #7 Common Mistakes during Payment Collection

  Payment collection may appear straightforward in most cases. Still, as your customer base expands and transaction volume increases, it becomes clear that even small inefficiencies can lead to delayed payments, increased support load, or even revenue loss.

• Recruit paid support?

  Hi all, Could anyone who has paid support package advise if it provides value for money with regards to support response times? Exploring the idea as unfortunately when we have faced issues with Recruit it has been a 7+ day timescale from reporting to

• Unusual activity detected from this IP. Please try again after some time

  When i try to create new addresses on my account i am getting this error, it has been 24 hours now and i am still getting this error can anyone help

• Read webpage - MSXML2.ServerXMLHTTP

  I have the following VBA script, put together from various sources (mainly zoho forum/help/support, so it once worked, I guess): private Sub GetListOfSheets() Dim url As String Dim xmlhttp As Object Dim parameters As String Dim html As String range("B1").value

• Sortie de Zoho TABLE ??

  Bonjour, Depuis bientôt 2 ans l'application zoho table est sortie en dehors de l'UE ? Depuis un an elle est annoncée en Europe Mais en vrai, c'est pour quand exactement ??

• Rename Record Summary PDF in SendMail task

  So I've been tasked with renaming a record summary PDF to be sent as part of a sendmail task. Normally I would offer the manual solution, a user exports the PDF and uploads it to a file upload field, however this is not acceptable to the client in this

• Limitation with Dynamic Email Attachment Capture

  I've discovered a flaw in how Zoho Creator handles email attachments when using the Email-to-Form feature, and I'm hoping the Zoho team can address this in a future update. The Issue According to the official documentation, capturing email attachments

• Presenting ABM for Zoho CRM: Expand and retain your customers with precision

  Picture this scenario: You're a growing SaaS company ready to launch a powerful business suite, and are looking to gain traction and momentum. But as a business with a tight budget, you know acquiring new customers is slow, expensive, and often delivers

• Recruit API search

  Hi all, Attempting to call the search api endpoint from Postman using the word element as mentioned in api docs Search Records - APIs | Online Help - Zoho Recruit When making the call to /v2/Candidates/search?word=Saudi receive response of { "code": "MANDATORY_NOT_FOUND",

• Text/SMS With Zoho Desk

  Hi Guys- Considering using SMS to get faster responses from customers that we are helping.  Have a bunch of questions; 1) Which provider is better ClickaTell or Screen Magic.  Screen Magic seems easier to setup, but appears to be 2x as expensive for United States.  I cannot find the sender id for Clickatell to even complete the configuration. 2) Can customer's reply to text messages?  If so are responses linked back to the zoho ticket?  If not, how are you handling this, a simple "DO NOT REPLY" as

• How to update Multi File upload field

  Assume that i have a multi file upload field,how can i update the same field again?

• Custom Field in Zoho Projects pulling into Analytics

  We have a client that we have built our their new business process using Zoho Projects, and we have build a lot of custom fields with their their Projects where they are capturing specific data points that we want to be able to track and pull data, as

• Marketer's Space - Holiday season email marketing tips you should know

  Hello Marketers! Welcome back to another post in Marketer's Space! 'Tis the season—that time of the year everyone eagerly anticipates. While most look forward to relaxing, marketers will be super-busy from late November to early January. Mistakes can

• Zia Competitor Alerts made easy with Zia's suggestions

  Hi everyone, In addition to the existing manually added competitors, Zia will now find your competitors for you - instantly. Earlier, you had to identify competitors through research manually, support tickets, or tradeshows—a time-consuming process that

• Depreciated mergeAndStore Function Help!

  Hello, I have a function designed to create a PDF containing information from the fields in a Deals record. There is a Writer Mail Merge template in WorkDrive that is populated via Deluge code, and a copy of the resulting PDF is then attached to the record.

• Workdrive Oauth2 Token Isn't Refreshing

  I have set up oauth for a bunch of zoho apis and have never had a problem with oauth. With workdrive i am using the exact same template i usually use for the other zoho apps and it is not working. All requests will work for the first hour then stops so

• Add Custom Field Inside Parts Section

  How to Add Custom Field Inside Parts Section in Workorder like Category and Sub- Category

• Zoho CRM Community Digest October 2025 | Part 2

  Hello Everyone! From new mobile capabilities and smarter integrations to real-world workflow fixes and developer insights, all the highlights from the second half of October is covered right here. Let’s dive in. Product Updates: Zoho CRM Mobile Updates:

• CRM Related list table in Zoho analytics

  In Zoho Analytics, where can I view the tables created from zoho crm related lists? For example, in my Zoho CRM setup, I have added the Product module as a related list in the Lead module, and also the Lead module as a related list in the Product module.

• Understanding Zoho Contracts

  Effective contract management relies on systems that are structured, organized, and reliable. Every feature, workflow, rule, and restriction in Zoho Contracts are designed the way they are to ensure consistency, compliance, and control across every stage

• Tip of the Week #76– Automate your inbox during vacation in Zoho TeamInbox

  When you're on vacation or away from your desk, the last thing you want is for important emails to be missed or left unanswered. The good news is, you can easily set up rules in Zoho TeamInbox to assign incoming messages automatically to a teammate who's

• Domain restriction for User Management actions in Zoho One

  Greetings, Zoho One Admins! To strengthen account security further and safeguard user management settings, we are imposing domain-based restrictions for user account-focused admin actions in Zoho One. In addition to password reset of user, organization

• Zoho Mail iOS app update: Signature

  Hello everyone! In the latest version(3.1.7) of the Zoho Mail app update, we have brought in support to create, edit and remove signature within the app. You can create signature from the compose screen as well as from within the Settings module(inside

• Copy paste from word document deletes random spaces

  Hello Dear Zoho Team, When copying from a word document into Notebook, often I face a problem of the program deleting random spaces between words, the document become terribly faulty, eventhough it is perfect in its original source document (and without

• Next Page