Hi There, 

After talking with one of my customers today,  It was informed to me that it would be a great feature to be able to have two factor autentication for end users with Desk. 

Customer brought up this concern because of the identify theft cases in our area recently and I told my customer I would pass it along for suggestion.  I think it would be valuable to have this so my customers whom are afraid of someone hacking them, This would put those worries to rest