Unable to receive emails from fortinet cloud mail

Unable to receive emails from fortinet cloud mail

It's been over a week and I am still unable to receive emails from fortinet cloud solution (for which I obviously don't have all of their IP's).
Despite the sender being whitelisted as a domain I still cannot receive their emails.
Emails I get from customer support are useful and when I call customer support just tells me to give them 15/20 minutes and they will call back. The sender is BCC forwarding their emails to Gmail so we can function but if it doesn't get fixed by Friday we will cancel our service with Zoho and move to another provider. My ticket number is 99908714


    • Sticky Posts

    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically

    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your

    • 📣 📣 ZUG Meetups India - Explore Hybrid Workspaces using Zoho Workplace - Meet and Learn! 🧑🏽‍💻🧑🏽‍💻

      We are excited to announce the User Community initiative to meet you all in person and help you explore the need of the hour - Hybrid Workspaces using Zoho Workplace. We aim to help you to setup your Digital Workplace effectively so that your employees

    • Announcing Zoho Mail - Inactive user Policy

      Dear Zoho Mail users, Thanks to all of you for your continuous support.  We have recently started implementing the Inactive User Policy, for Zoho Mail.  A user is considered as inactive, if the user has not logged in to the Zoho mail account for a period of more than 120 days. The login through POP, IMAP and Active Sync are all taken into account for tracking the period of inactivity.  Whoever received the communication need not panic, as we have just communicated our policy to all the users.  To