Unable to submit ticket to Locast help desk: Zoho Desk says “Unable to process your request”

Unable to submit ticket to Locast help desk: Zoho Desk says “Unable to process your request”

Hi!  Locast uses Zoho Desk and I’ve double checked all the fields and 



Can can we help the Locast team (a non-profit) fix this problem?

You may try to reproduce the issue at their public portal here: https://helpcenter.locast.org/portal/en/newticket