good day all,

I am trying to create a collection of forms based on the type of request, and open a ticket as its submitted but don't seem to be able to accomplish this with either a web form or a ticket template.

e.g.

- a form request to add a new employee

- a form requesting access to the wireless system 

- a form requesting a phone code

of course the ultimate solution would be to have this form go to the appropriate manger for approval.

Any help or ideas would be greatly apreciated. 

Thanks

Rudy