Zoho Backstage Updates for December 2025

In December, Backstage introduced a focused set of updates that improve how you manage registrations, communicate with attendees, and track participation. These enhancements are designed to give organizers greater flexibility and clearer control across the entire event lifecycle.

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Coexistence of RSVP and Open Registrations

We're pleased to announce a major advancement in our registration logic—the coexistence of RSVP with Open Registrations. Previously, the RSVP feature was restricted to invite-only events i.e. closed events, limiting organizers to a single registration path. This update introduces a hybrid model, allowing you to send personalized RSVP invitations to specific guests while simultaneously keeping your website open for public registration.

Under the new Registrations > Setup > RSVP configuration, organizers can now toggle between Invite-Only and Open Registrations. In the Open Registrations mode, visitors can register via the website using standard tickets and promo codes, while your invited VIPs continue to enjoy a personalized response experience.

A core benefit of this enhancement is intelligent status synchronization. The system now automatically updates an invited guest’s status to Attending if they're captured through alternative channels. This includes public website registrations, attendee imports, waitlist releases, or even on-site check-ins.

This flexibility extends throughout the event lifecycle; organizers can switch between the two modes at any time to adapt to changing registration demands. By bridging the gap between exclusive hospitality and broad market reach, this update ensures a seamless, unified data flow for every attendee type.

Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans.

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The WhatsApp Credit Estimator

Plan your communication budget with total transparency! Backstage's Credit Estimator allows you to now calculate IM credits and costs before completing your WhatsApp integration. Simply enter your projected message volume to receive instant pricing estimates. This update ensures you have the right credit balance ready exactly when you're set to go live.

Plan availability: Included in the Essentials, Premium, and Ultimate plans.

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Rich media support for Announcements 

Bring your announcements to life! Organizers can now include inline images and file attachments (up to 10MB) within event communications. Using the new rich text editor, you can highlight sponsors or share important documents. Attendees can preview and download these files directly from your event website for seamless engagement.

Plan availability: Included in the Essentials, Premium, and Ultimate plans.

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Advanced attendance reporting and exports

Access deeper insights with streamlined exports for events, sessions, and zone check-ins. Choose from three formats—Full Log, Event-Level, or Daily Attendance—to track attendees, speakers, and sponsors with precision. This enhancement simplifies post-event reporting, providing the exact data you need to measure engagement across every part of your event.

Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans.

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Event cancellation by event organizers

Event Owners can now delegate cancellation authority to trusted team members. By cloning the Event Owner role, you can grant this privilege to specific organizers. This enhancement provides greater operational flexibility, ensuring your team can manage event lifecycles effectively without relying solely on a single owner.

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At Zoho Backstage, our goal has always been to turn event planning stress into event planning success. Our final update of the year is a step in that direction, sharpening your toolkit with thoughtful enhancements ranging from WhatsApp pricing transparency to rich media announcements, so you're better equipped for the new season.

Looking forward, we're excited to share what’s coming next. Many of you have asked for it, and we're now preparing to introduce our upcoming Abstract Management module. This addition is designed to be a game-changer for content-driven and academic conferences, offering structured and efficient submission and review workflows.

As we wrap up the year, we want to thank you for building with us and sharing your feedback along the way. Let’s step into 2026 with momentum and continue creating better, more successful event experiences together.

All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.

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All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.

We’re excited for you to experience them in your next event. If you have a question or need access to early access features, please contact support@zohobackstage.com. 

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