Believe it or not we actually do write real letters - letter not emails - using Mail Merge in CRM.

Believe it or not, the fact that we have done so isn't recorded in the customer record.

When we brought this up with support, they seemed unable to comprehend that we were doing this. They kept referring back to "emails".

Not talking about email. Talking about

Mail Merge.

You provide the facility, it seems incredible that sending a communication would not log as an activity. Very short sighted that Zoho thinks that no written communication exists unless it is email.

Can you fix this soon please?