Why is Zoho Mail support so lousy?

Why is Zoho Mail support so lousy?

This is not the first time I voiced out about this, the first time was 2 months ago https://help.zoho.com/portal/en/community/topic/what-the-actual-fk-is-wrong-with-zoho-mail-support where I had to follow 7 times in the span of 2 months to get a (unhelpful) reply eventually. 

For this very same ticket with the very same agent, I have not heard back for a month now. This is after her last reply saying that agents do not ignore any queries; it is also after she told me that 'it will not happen again' when I asked her how do I make sure I won't get ignored by Zoho support in the future. 

I should not need to be making a public post about this in order to get a response from Zoho support for a private ongoing ticket. 

100587928 <-- been a month since I heard anything.
100765141 <-- been 3 months since I last heard anything, with multiple follow up email from me. 

One of the ticket is about a privacy concern that affects all Zoho Mail users using multiple email addresses for an inbox, they are not addressing this when I bring it up, and Faizal (the support agent for that ticket) tries to change the subject instead of addressing and fixing the problem. Not to mention, I had to wait 1 and a half months to get this lousy reply from him. 



What should someone do they encounter this situation (other than making a public post about this)? How do I make sure this does not happen moving forward? 

Please do not lock this post like how it was done to the previous post after it's been addressed. 

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