Hi Team,

I have setup the following workflow in my ZohoDesk

It works.

But.. every time some customers submitted a ticket, the workflow doesn't get triggered

This is an example of the customer

This is the ticket 

#14805

Funnily enough, when I submitted a ticket on their behalf, the Workflow did get processed

#14817

And here's another one

#14818

The difference that I noticed between the ticket that they submitted and mine is that:

In the ticket history, the ticket that I submitted has

    ----------------

Can you comment and work out why the ticket that the customer submitted doesn't trigger the workflow