We've started using the integration between Zoho Desk and Zoho Projects (Using BugTracker to link Issues). The one big drawback we've seen is that not much information from the Desk ticket makes it into Zoho Project Issues automatically, so the agents have to re-type a lot of the information.

It would be super useful if some additional fields could be synced across when the issue is created in Projects. We have some custom fields with very useful information and having that sync across when the issue is created would help a lot.