Zoho CRM field does not submit through email

Zoho CRM field does not submit through email

I use a Zoho CRM "account name" field in my app. When I add a record through the app it works fine (through a "lookup" window).

But it doesn't come through when I submit a record through email. The other fields in the email are single line. They come trough and I don't receive an error message.

I haven't been able to find a solution in the forums.

Thanks!