Zoho CRM - Potentials Tab

Zoho CRM - Potentials Tab

Hi!

When I create a Deal (Potentials tab) the header looks like this:

After a refresh on the page it looks like this:

What should I do so that it is displayed like in the second pic without refresh?

Also I have a user that as of recently, cannot see this header, even though nothing changed in Zoho recently from my side.

Thank you!
Adriana