Hello,

I have set up two rules in Zoho Desk:

1. Assign ticket to whoever edited it - when an Agent replies to a ticket, they become assigned to it automatically.

2. 3 different auto reply rules based on holidays/business hours

These rules have been set up and work independantly with each other, we are struggling with them interferring with each other. When a client creates a ticket out of hours, the system will auto reply to them, but the auto reply looks like its coming from me as an agent. Can we set it so the auto reply email does not look like it has come from me? This would stop the other rule from triggering and auto assigning to me. Below is an example, but we want it to be sent from "Support Team"