Zoho Desk Community Digest - October 2019
Top Product Announcements
- Cleaning up your non-migrated social portals
- Deprecating a Key from Responses of Time Entry APIs
- Customer service made simple with Zoho Desk, now with iOS 13 experience
- Deprecation of XML/JSON APIs in Zoho Desk mobile app
Other Enhancements
- In Classic theme, Community home page layout now changed from Single column to Two columns
- Ability to use Zia keywords in the criteria section of the assignment rules
Ask the Expert Sessions
- Ask the Experts 1: Setting up departments and multi-branding
- Ask the Experts 2: Advanced process automation
- Ask the Experts 3: Reports and Dashboards
- Ask the Experts 4: Agent Productivity
- Ask the Experts 5: Zoho Desk Extensibility
- Ask the Experts 6: Self-Service
- Ask the Experts 7: Telephony and Call Module
- Ask the Experts 8: Everything Zoho Desk